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Shipping & Return Policy

We take great care in packaging our ceramic decor to ensure safe delivery. However, due to the delicate nature of our products, there is always a risk of damage during shipping.


Shipping Costs:

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  • Shipping costs vary depending on the destination and the weight of your order.

  • You will see the exact shipping cost before checkout.


Shipping Time:

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  • Most orders are processed and shipped within 2-3 business days.

  • You will receive a shipping confirmation email with tracking information once your order has been shipped.  


Damaged Items:

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  • If your order arrives damaged, please contact us immediately with photos of the damaged item and the packaging.

  • I will work with you to resolve the issue, which may include a replacement or refund.  

 

International Shipping:

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  • We ship internationally.

  • Please note that international shipping times may vary and additional customs fees may apply.

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Returns and Refunds:

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Due to the handmade nature of the products, refunds or exchanges cannot be offered. However, I am committed to your satisfaction and will work with you to come to best remedy.

 

If you have any questions about our shipping policy, please contact me.

Custom Orders

I am happy to create custom artwork to match your specific needs and preferences.

 

How do I get started with a custom order?

 

Please contact me. I’ll be happy to discuss your ideas and provide you with a quote.

 

What information do you need from me for a custom order?

 

The more details you can provide about your vision, the better! Here are some things that will be helpful:

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  • Size preferences

  • Color scheme preferences

  • Style preferences (realistic, abstract, etc.)

  • Any specific themes or elements you'd like incorporated

 

Do I need to pay upfront for a custom order?

 

We may require a deposit upfront for custom orders, depending on the complexity of the project. We will discuss this with you during the initial consultation.

 

How long will it take to complete a custom order?

 

The timeframe for a custom order will depend on the specific details of your request. We will provide you with an estimated timeframe once we have a better understanding of your vision.

Ceramic Care

How should I clean my ceramic piece?

 

We recommend hand-washing your ceramic piece with mild soap and warm water. Avoid using abrasive cleaners or scouring pads, as these can damage the glaze. Ceramics are delicate, so avoid dropping or bumping them.

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How can I prevent my ceramic piece from breaking?
 

  • Handle your ceramic piece with care, avoiding sudden impacts or drops.

  • Store your ceramic piece in a safe place, away from sharp objects.

  • If your ceramic piece is a vase, avoid overfilling it with water.

  • To prevent cracking, avoid exposing your ceramic piece to sudden or extreme temperature changes.

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How can I keep my ceramic piece like new?

 

To preserve the vibrant colors of your ceramic piece, avoid prolonged exposure to direct sunlight. Excessive sunlight can cause fading over time

 

What should I do if my ceramic piece chips or cracks?

 

While minor chips and cracks may not significantly affect the piece's functionality, it's best to avoid using it. You may consider contacting a local professional ceramic repair service to restore the piece.

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If you have any questions about making your one-of-a-kind piece last, please contact me.

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Privacy Policy

Tierra Madre respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases.  

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Information We Collect:

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  • Personal Information: When you place an order or create an account, we may collect your name, email address, shipping address, billing address, and phone number.  

  • Payment Information: We may collect your credit card or other payment information to process your orders.

  • Device Information: We may collect information about your device, such as your IP address, browser type, and operating system.  

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How We Use Your Information:  

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  • Processing Orders: We use your information to process your orders and fulfill your purchases.

  • Communication: We may use your contact information to send order confirmations, shipping updates, and other relevant communications.

  • Improving Our Services: We may use your information to analyze website usage and improve our services.

  • Marketing: With your consent, we may use your email address to send you marketing communications about our products and promotions.

 

Data Security:

 

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.  

Your Rights:

 

You have the right to access, correct, or delete your personal information.

You can also opt out of marketing communications at any time.  

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

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